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Inspection of Embassy Juba, South Sudan

ISP-I-13-29A
    Report Contents
    Unclassified
    Category
    Locations
    Bureaus/Offices
    Recommendation Number
    1
    Closed Implemented

    Embassy Juba, in coordination with the Office of the U.S. Special Envoy for Sudan and South Sudan and the Bureau of African Affairs, should develop clear policy goals and objectives to guide policy engagement.

    Recommendation Number
    2
    Closed Not Implemented

    The Bureau of African Affairs should fold the Sudan and South Sudan desks back into the bureau, once the conditions in the March 15, 2012, memo are met.

    Recommendation Number
    3
    Closed Implemented

    The Office of the U.S. Special Envoy for Sudan and South Sudan, in coordination with Embassy Juba, should implement procedures for obtaining embassy concurrence on planned foreign assistance projects.

    Recommendation Number
    4
    Closed Not Implemented

    The Bureau of Human Resources, in coordination with the Bureau of African Affairs, should assign at least some incoming political/economic and public diplomacy officers to Embassy Juba to 2-year assignments, with the first year in either the Bureau of African Affairs or the Office of the Special Envoy for Sudan and South Sudan.

    Recommendation Number
    5
    Closed Not Implemented

    The Bureau of Human Resources, in coordination with the Bureau of African Affairs, should approve Embassy Juba’s FY 2014 Mission Resource Request for three eligible family member positions.

    Recommendation Number
    6
    Closed Implemented

    Embassy Juba should contact the Office of Civil Rights to gain official appointment of an Equal Employment Opportunity counselor.

    Recommendation Number
    7
    Closed Implemented

    The Bureau of African Affairs, in coordination with Embassy Juba, should install and provide training on information-sharing systems, including SharePoint, contact management, and records management systems, at Embassy Juba.

    Recommendation Number
    8
    Closed Implemented

    Embassy Juba, in coordination with the Office of the U.S. Special Envoy for Sudan and South Sudan, should develop a missionwide reporting plan.

    Recommendation Number
    9
    Closed Implemented

    Embassy Juba should create a central biographic file that is accessible to Department of State personnel.

    Recommendation Number
    10
    Closed Implemented

    Embassy Juba should review the amount of in-country travel embassy staff has performed since the embassy changed its practice on chartering planes, identify reasons for the decrease, and adjust procedures as necessary.

    Recommendation Number
    11
    Closed Acceptable Alternative

    Embassy Juba, in coordination with the Bureau of Human Resources and the Bureau of African Affairs, should add one mid-level political/economic officer position to increase reporting on refugee and other humanitarian issues by either creating a new position or transferring a position from Embassy Khartoum.

    Recommendation Number
    12
    Closed Implemented

    The Bureau of African Affairs, in coordination with Embassy Juba and the Bureau of Consular Affairs, should upgrade position 10-004075 to FS-01, make FS-04 position number 10-004077 economic/consular, make FS-02 position number 14-121002 economic, and remove FS-02 position 10-125006 from the staffing pattern.

    Recommendation Number
    13
    Closed Implemented

    Embassy Juba should draft a public affairs plan to address mission priorities.

    Recommendation Number
    14
    Closed Implemented

    Embassy Juba should draft a mission media plan for informing the South Sudanese public of the extent of U.S. Government assistance and of the efforts of the embassy.

    Recommendation Number
    15
    Closed Implemented

    Embassy Juba should update the registration of its grants to comply with Federal law.

    Recommendation Number
    16
    Closed Implemented

    Embassy Juba should close all grants files with accurate and complete documentation.

    Recommendation Number
    17
    Closed Not Implemented

    The Bureau of Educational and Cultural Affairs, in coordination with Embassy Juba, should assess whether to establish a Fulbright program in South Sudan and, if feasible, take such action.

    Recommendation Number
    18
    Closed Not Implemented

    The Bureau of Educational and Cultural Affairs should fund a visit to Juba by the regional English language officer for South Sudan to do a needs analysis of English language programs.

    Recommendation Number
    19
    Closed Not Implemented

    The Bureau of Educational and Cultural Affairs should fund an initial regional educational advising coordinator visit to South Sudan to conduct a needs analysis for establishing an educational adviser position.

    Recommendation Number
    20
    Closed Implemented

    The Bureau of Consular Affairs should send a temporary duty consular officer to Embassy Juba to set up internal control systems and help prepare the consular package.

    Recommendation Number
    21
    Closed Implemented

    The Bureau of Consular Affairs, in coordination with the Bureau of Human Resources, should implement a policy requiring that any sole consular officer assigned to Embassy Juba complete the Consular Section Chief Basics Course (PC 550) prior to beginning the assignment.

    Recommendation Number
    22
    Closed Implemented

    Embassy Juba should fill the consular locally employed staff position without delay.

    Recommendation Number
    23
    Closed Implemented

    The Bureau of Consular Affairs should provide funding for any new consular local employee to travel to a post neighboring Juba for training.

    Recommendation Number
    24
    Closed Implemented

    Embassy Juba, in coordination with the Bureau of Consular Affairs, should order and install a microphone system for the consular interview window.

    Recommendation Number
    25
    Closed Implemented

    The Bureau of Consular Affairs should provide Embassy Juba and other posts in the region with front-channel guidance on processing visa applications from the Sudan People’s Liberation Movement and the Sudan People’s Liberation Army and update the South Sudan reciprocity schedule with this guidance.

    Recommendation Number
    26
    Closed Implemented

    The Bureau of Consular Affairs should provide funding for an annual trip to Juba by the Nairobi consul general or other consular manager.

    Recommendation Number
    27
    Closed Not Implemented

    The Bureau of African Affairs, in coordination with the Bureau of Diplomatic Security and the Bureau of Overseas Buildings Operations, should complete a risk/cost/benefit analysis that yields a decision on the question of constructing an interim office building pending completion of a new embassy compound in Juba.

    Recommendation Number
    28
    Closed Implemented

    The Bureau of African Affairs, in coordination with Embassy Juba, should implement immediate and transitional plans for provision of International Cooperative and Administrative Support Services to Embassy Juba.

    Recommendation Number
    29
    Closed Implemented

    Embassy Juba should implement procedures to disseminate management information to staff in a timely manner.

    Recommendation Number
    30
    Closed Implemented

    Embassy Juba, in coordination with the Bureau of the Comptroller and Global Financial Services and Embassy Khartoum, should reconcile the U.S. Agency for International Development cashier accountability and close out the account with the U.S. disbursing officer.

    Recommendation Number
    31
    Closed Implemented

    Embassy Juba should implement a plan to align locally employed staff positions and functions, update and classify job descriptions as needed, assess workload, and establish a rational staffing pattern that meets mission requirements.

    Recommendation Number
    32
    Closed Implemented

    Embassy Juba, in coordination with the Bureau of the Comptroller and Global Financial Services and Embassy Khartoum, should implement a plan for training the main timekeeper in Juba and installing the Windows Time and Attendance program to allow Juba to report time and attendance directly to the payroll office, eliminating the need to go through Embassy Khartoum.

    Recommendation Number
    33
    Closed Implemented

    Embassy Juba should carry out an awards program that complies with Department of State regulations and hold awards ceremonies twice a year, as prescribed in the locally employed staff handbook.

    Recommendation Number
    34
    Closed Implemented

    Embassy Juba should implement a staff training plan.

    Recommendation Number
    35
    Closed Implemented

    Embassy Juba, in coordination with the Bureau of African Affairs, should define its supply chain management system, including ordering, receiving, shipping, paying, and controlling, and define and enforce responsibilities, accountability, and internal controls.

    Recommendation Number
    36
    Closed Implemented

    Embassy Juba should implement a motor vehicle policy in accordance with Department of State regulations.

    Recommendation Number
    37
    Closed Implemented

    Embassy Juba should implement a plan that limits drivers to 10-hour shifts, in compliance with Department of State regulations.

    Recommendation Number
    38
    Closed Implemented

    The Bureau of Overseas Buildings Operations should repair the heating, ventilation, and air conditioning system in the Embassy Juba controlled access area.

    Recommendation Number
    39
    Closed Implemented

    Embassy Juba should implement a safety, health, and environmental management program in accordance with Department of State regulations.

    Recommendation Number
    40
    Closed Implemented

    Embassy Juba, in coordination with Bureau of Information Resource Management, should document specific network inadequacies and work with systems specialists to improve the embassy’s capacity for quick, secure, and reliable communications on both the unclassified and classified systems.

    Recommendation Number
    41
    Closed Implemented

    Embassy Juba, in coordination with the Bureau of African Affairs, should obtain valid licenses for all embassy computer software.

    Recommendation Number
    42
    Closed Implemented

    The Bureau of Consular Affairs, in coordination with Embassy Juba, should arrange the visit of a technician to Juba to resolve outstanding consular system problems.

    Recommendation Number
    43
    Closed Implemented

    Embassy Juba, in coordination with the Bureau of African Affairs, should implement a medical claims reimbursement process for local staff.

    Recommendation Number
    44
    Closed Implemented

    Embassy Juba should require the deputy chief of mission to carry out required adjudication reviews for nonimmigrant visa cases.