Report Contents
What OIG Inspected
OIG inspected executive direction, the President’s Emergency Plan for AIDS Relief program, resource management, and information management operations of Embassy Maseru.
What OIG Recommends
OIG made 8 recommendations: 6 to Embassy Maseru, 1 to the Bureau of Overseas Buildings Operations, and 1 to the Office of the Global AIDS Coordinator regarding the President’s Emergency Plan for AIDS Relief program. In its comments on the draft report, the Department concurred with all 8 recommendations. OIG considers all 8 recommendations resolved. The Department’s response to each recommendation, and OIG’s reply, can be found in the Recommendations section of this report. The Department’s formal written responses are reprinted in their entirety in Appendix B.
What OIG Found
- The Ambassador and the Deputy Chief of Mission generally led Embassy Maseru in a professional and collaborative manner consistent with Department of State leadership principles.
- Information management operations at Embassy Maseru lacked basic standard operating procedures to prioritize tasks and adhere to the Department’s information security requirements.
- Disruptions of deliveries of commodities to clinics supported by the President’s Emergency Plan for AIDS Relief placed at risk the program’s ability to meet key goals related to testing, treatment, and viral suppression.
- Emergency doors in an embassy compound building did not meet Department standards.
- Spotlight on Success: As part of a broader crisis management exercise, the embassy organized a Crisis Preparedness Fair to involve the entire embassy community in emergency planning.
- Spotlight on Success: The Management Section instituted a continuous process improvement system for management controls.
Report Terms
Report Recommendations
The Office of the U.S. Global AIDS Coordinator and Health Diplomacy, in coordination with Embassy Maseru, should conduct an interagency assessment of supply chain management issues to identify root causes of deficiencies and develop a corrective action plan, including proposed policy and technical changes, with the Government of Lesotho.
The Bureau of Overseas Buildings Operations, in coordination with Embassy Maseru, should bring the doors in the President’s Emergency Plan for AIDS Relief building into compliance with Department standards.
Embassy Maseru should implement standard operating procedures for its unclassified and classified computer operations in accordance with Department standards.
Embassy Maseru should require that Information Systems Security Officers perform their duties in accordance with Department guidance.
Embassy Maseru should implement standard operating procedures for managing mobile devices that include issuance, inventory, and disposition of devices.
Embassy Maseru should protect its network devices in accordance with Department standards.
Embassy Maseru should inventory, secure, monitor, and register its dedicated internet networks with the Bureau of Information Resource Management in accordance with Department standards.
Embassy Maseru, in coordination with the Bureau of African Affairs, should correct the network cabling infrastructure to comply with Department standards.