Recommendation Contents
OIG recommends that the Bureau of Consular Affairs, Office of Consular Systems and Technology, (a) conduct a review to determine whether contractor personnel under the firm fixed price component of the Passport Support Services contract (SAQMMA13L0327) meet the education and certification requirements of the contract, (b) perform an analysis to determine the dollar-value of any payments made to the contractor for work performed by personnel deemed unqualified according to the contract requirements, and (c) recover any costs determined to be unallowable.
