Report Contents
What OIG Inspected
OIG inspected the executive direction, policy and program implementation, resource management, and information management operations of Embassy Kingston. The inspection included Consular Agencies in Montego Bay, Jamaica, and George Town, Cayman Islands.
What OIG Found
- The Chargé d’Affaires and acting Deputy Chief of Mission generally modeled the Department of State’s leadership principles, particularly communication, self-awareness, and valuing and developing people.
- Embassy Kingston’s consular crisis preparedness did not meet Department standards. Specifically, the American Liaison Network had only one consular liaison volunteer.
- The embassy’s safety, health, and environmental management program did not fully comply with Department standards.
- The embassy’s Diplomatic Technology operations had internal control issues with information security, emergency communication, contingency planning, and mobile device and telephone management.
What OIG Recommends
OIG made 14 recommendations to Embassy Kingston. In its comments on the draft report, the embassy concurred with 13 recommendations and neither agreed nor disagreed with 1 recommendation. OIG considers all 14 recommendations resolved. The embassy’s response to each recommendation and OIG’s reply can be found in the Recommendations section of this report. The embassy’s formal response is reprinted in its entirety in Appendix B.
Report Terms
Report Recommendations
Embassy Kingston should bring its consular crisis preparedness program into compliance with Department standards.
Embassy Kingston should create standard operating procedures for Consular Agency Montego Bay that outline the specific steps taken in the execution of consular services.
Embassy Kingston should identify an alternative to answering the phone while conducting consular services at Consular Agency Montego Bay.
Embassy Kingston should update its local compensation plan to exempt U.S. citizens from mandatory retirement in accordance with Department standards.
Embassy Kingston should enforce driver duty limits for all embassy drivers in accordance with Department standards.
Embassy Kingston should manage its property in accordance with Department standards.
Embassy Kingston should comply with Department training standards for the use of powered industrial trucks, such as forklifts.
Embassy Kingston should bring its safety, health, and environmental management program into compliance with Department standards.
Embassy Kingston should perform all Information Systems Security Officer responsibilities in accordance with Department standards.
Embassy Kingston should bring its classified and OpenNet computer operations into compliance with Department standards.
Embassy Kingston should secure, monitor, and correctly register the embassy’s non-enterprise networks in accordance with Department standards.
Embassy Kingston should manage mobile devices in accordance with Department standards.
Embassy Kingston should bring emergency communications capabilities into compliance with Department standards.
Embassy Kingston should bring its telephone operations into compliance with Department standards.