Report Contents
Report Terms
Report Recommendations
Embassy Bridgetown should take administrative action, including formal counseling for the front office staff member, to address the problems arising from favoritism.
Embassy Bridgetown should conduct a review of executive office procedures and front office staff work requirements and responsibilities, use the results to realign duties in the front office, and communicate that realignment to the embassy community.
Embassy Bridgetown should assess the skill level of the Ambassador’s front office staff member and provide training as needed.
The Bureau of Western Hemisphere Affairs should send a senior official to Embassy Bridgetown to assess progress by the Ambassador and deputy chief of mission in resolving leadership shortcomings.
The Bureau of Western Hemisphere Affairs should prepare an employee evaluation report for the Embassy Bridgetown Ambassador.
The Bureau of Western Hemisphere Affairs should prioritize taskings to Embassy Bridgetown and send them directly to the front office by telegram or record email.
Embassy Bridgetown should finalize and issue its mission media policy, including an outreach plan for policy advocacy.
Embassy Bridgetown should adjust office assignments so that the accountable consular officer has direct line of site of the consular cashier booth.
Embassy Bridgetown, in coordination with the Bureau of Overseas Buildings Operations, should install an awning on the pedestrian bridge that connects the consular compound access control building to the main consular waiting room.
Embassy Bridgetown, in coordination with the Bureau of Consular Affairs, should implement measures to ensure privacy for consular customers during interviews.
Embassy Bridgetown should install a lower counter appropriate for customers in wheelchairs at one of the interview windows.
Embassy Bridgetown, in coordination with the Bureau of Consular Affairs, should install backup workstations and peripheral equipment in the two American citizens services windows.
Embassy Bridgetown should provide closer supervision of the consular agencies in Antigua and Martinique.
Sensitive Information Redacted
Embassy Bridgetown, in coordination with the Bureaus of Western Hemisphere Affairs and Consular Affairs, should review staffing at the consular agency in Martinique and determine whether to replace or supplement the consular agent.
Embassy Bridgetown should enable the consular agent in Martinique to access the OpenNet system and email.
Sensitive Information Redacted
Embassy Bridgetown should identify key vulnerabilities on the islands in its consular district and inform the Bureau of Consular Affairs, Office of Consular Crisis Management.
Embassy Bridgetown should require Embassy St. George’s, Grenada, to identify key vulnerabilities on Grenada and inform the Bureau of Consular Affairs, Office of Consular Crisis Management.
Embassy Bridgetown should enforce the visa referral policy.
Embassy Bridgetown should require the Class B cashier to provide the accountable consular officer with daily OF-158 receipt.
Embassy Bridgetown should require consular managers to perform nonimmigrant visa adjudication reviews in accordance with Department of State regulations.
Embassy Bridgetown should provide the deputy chief of mission with access to the Consular Consolidated Database to perform nonimmigrant visa adjudication reviews in accordance with Department of State regulations.
Embassy Bridgetown should repair the agency’s automated cash register system and record all consular fees in the system.
Embassy Bridgetown, in coordination with the Bureau of Consular Affairs, should obtain approval to accept other types of payment for consular services.
Embassy Bridgetown, in coordination with the Bureau of the Comptroller and Global Financial Services, should raise the authorized advance to a level sufficient to sustain routine operations.
Embassy Bridgetown should conduct annual inventories of the consular agencies in Antigua and Martinique.
Embassy Bridgetown should establish a helpdesk coordinator position in the information systems center.
Sensitive Information Redacted
Embassy Bridgetown, in coordination with the Bureau of Western Hemisphere Affairs and Embassy Port of Spain, should establish a SharePoint training program.
Embassy Bridgetown should sell used vehicles in accordance with Department guidelines to ensure maximum proceeds from sales for the U.S. Government.
Embassy Bridgetown should place responsibility for the procurement of official vehicles in the procurement and contracting section.
Embassy Bridgetown should conduct a thorough review of the procurement, receipt, and payment processes for official gasoline purchases and bring them into compliance with applicable regulations.
Embassy Bridgetown should take corrective action to ensure that timekeepers do not certify their own time and attendance data and that separation of duties in the time-keeping function meets Department of State guidelines.