Inspection of Embassy Yerevan, Armenia

Embassy Yerevan should use record email for the daily Yerevan Early Report and other important emailed analyses when these contain information that would benefit the historical record.

Embassy Yerevan, in coordination with the Bureau of International Narcotics and Law Enforcement, should arrange for the two International Narcotics and Law Enforcement locally employed staff members to take the next available training to renew their grants officer representative and contracting officer’s representative certifications.

Embassy Yerevan should develop and implement a public affairs action plan to achieve mission goals.

Embassy Yerevan should include required documentation in grants files.

Embassy Yerevan should train the two locally employed cultural specialists as grants officer representatives.

Embassy Yerevan should reprogram one Information Resource Center locally employed staff position to work on other public affairs tasks.

Embassy Yerevan should implement the worldwide referral policy and mandate that all visa case advocacy and assistance be handled through the referral system.

Embassy Yerevan, in coordination with the Bureau of Consular Affairs, should establish a standard referral policy briefing and mandate strict compliance with the policy.

Embassy Yerevan should ship all nonimmigrant visa records more than 3 years old to the Kentucky Consular Center.

Embassy Yerevan should discontinue the practice of having the fraud prevention investigator prescreen nonimmigrant visa applications.

Embassy Yerevan should create a consular coordination and outreach team to develop and coordinate strategies and policies for communications to the public and other outside consumers.

Embassy Yerevan should implement procedures that require visa applicants to use the contractor-operated call center to answer routine visa inquiries.

Embassy Yerevan, in coordination with the Bureau of Consular Affairs, should update and test the warden system.

Embassy Yerevan should schedule administrative days at least once a month for ongoing consular staff training and professional development.

Embassy Yerevan should implement means to protect visa applicants who wait outside the embassy compound in harsh weather conditions.

Embassy Yerevan should discontinue electronic funds transfer salary payments to official residence staff.

Embassy Yerevan should discontinue payments of residential landline bills and collect monies owed for unpaid bills.

Embassy Yerevan should implement a written policy for transporting cash.

Embassy Yerevan, in coordination with the Foreign Service Institute, should provide customer service training to International Cooperative Administrative Support Services employees.

Embassy Yerevan should conduct an annual review of position descriptions to validate the classification and make modifications, as necessary.

Embassy Yerevan should post the International Cooperative Administrative Support Services uniform services standards on the embassy’s SharePoint site, and offices should review their performance against the standards.

Embassy Yerevan should require the International Cooperative Administrative Support Services customers to certify the receipt of services in Ariba.

Embassy Yerevan should provide cover protection for the armored vehicles in the vehicle fleet.

Embassy Yerevan should determine whether to cancel or revise the current memorandum of understanding with Globe Travel services.

Embassy Yerevan should require the safety, health, and environmental committee to hold meetings on a semiannual basis.

Embassy Yerevan should update the information technology local staff position descriptions.

Embassy Yerevan should test its information technology contingency plan in accordance with Department of State guidance.

Embassy Yerevan should update the information resource management section’s SharePoint site.

Embassy Yerevan should request formal approval from the Office of the Legal Adviser and the Bureau of European and Eurasian Affairs for the Ambassador to participate in Helping Hands.

Embassy Yerevan, in coordination with the Bureau of Administration, should add Helping Hands to the American Embassy Yerevan Employee Association’s charter or disband the organization.

The Bureau of the Comptroller and Global Financial Services should collect overpayments of Embassy Yerevan post allowances.