Report Contents
What OIG Inspected
OIG inspected executive direction, consular, resource management, and information management operations of Consulate General Hamilton, Bermuda.
What OIG Recommends
OIG made 8 recommendations: 4 to Consulate General Hamilton, 2 to Embassy London, 1 to the Bureau of European and Eurasian Affairs, and 1 to the Bureau of Diplomatic Security. In its comments on the draft report, the Department concurred with all 8 recommendations. OIG considers all 8 recommendations resolved. The Department’s response to each recommendation, and OIG’s reply, can be found in the Recommendations section of this report. The Department’s formal written responses are reprinted in their entirety in Appendix B.
What OIG Found
- The Consul General effectively promoted U.S. economic and law enforcement interests and ensured a high level of emergency preparedness.
- Tension between the Consul General and consulate general staff, resulting from the Consul General’s management style, created stress in the workplace.
- Operations at Consulate General Hamilton, a constituent post of Embassy London, would benefit from senior-level attention from the embassy.
- A fragmented support platform adversely affected the consulate general’s management and security operations and resulted in lost momentum on key projects.
Report Terms
Report Recommendations
Embassy London should request that the Department of Homeland Security initiate National Security Decision Directive 38 procedures to either retain or abolish its Customs and Border Protection positions at Consulate General Hamilton that have been vacant for at least 2 years.
The Bureau of European and Eurasian Affairs should provide management support to Consulate General Hamilton that is dependable and includes timely support from service providers.
Embassy London should designate its Management Counselor as the reviewing officer for Consulate General Hamilton's Management Officer, in accordance with Department guidance.
The Bureau of Diplomatic Security, in coordination with Embassy London, should implement an effective model for oversight of Consulate General Hamilton’s security program.
Consulate General Hamilton should close out procurement files in accordance with Department standards.
Consulate General Hamilton should implement procedures to limit the duty time for drivers of U.S. Government-owned or -leased vehicles to the 10-hour daily maximum, in accordance with Department standards.
Consulate General Hamilton should register its dedicated internet networks with the Information Technology Configuration Control Board dedicated internet network registration site, in accordance with Department guidance.
Consulate General Hamilton should install an environmental monitoring system in the unclassified server room in accordance with Department standards.