Inspection of Embassy Lomé, Togo

ISP-I-23-22
    Report Contents
    Unclassified
    Unclassified

    What OIG Inspected
    OIG inspected the executive direction, program and policy implementation, resource management, and information management operations of Embassy Lomé.

    What OIG Recommends
    OIG made 14 recommendations to Embassy Lomé. In its comments on the draft report, the embassy concurred with all 14 recommendations. OIG considers all 14 recommendations resolved. The embassy’s response to each recommendation, and OIG’s reply, can be found in the Recommendations section of this report. The embassy’s formal response is reprinted in its entirety in Appendix B.

    What OIG Found

    • The Ambassador and the Deputy Chief of Mission emphasized clear communication, accessibility, inclusiveness, and work-life balance as they implemented an active agenda in support of the Integrated Country Strategy’s goals and objectives.
    • Embassy Lomé’s operational tempo increased in 2022 with an uptick in violent extremism in Togo’s north and an increase in foreign assistance designed to counteract the threats.
    • The Political-Economic Section served as a de facto “secretariat” for a growing number of official visitors, which affected the section’s capacity to carry out its advocacy and reporting responsibilities.
    • Embassy Lomé’s grant files did not comply with the Department of State’s Federal Assistance Directive documentation requirements.
    • Embassy Lomé’s safety, health, environmental management, and fire protection programs did not fully comply with Department standards.
    • Missing administrative policies and standard operating procedures hampered human resources operations.
    • Embassy Lomé’s records management program did not comply with Department standards for the oversight, organization, and retirement of embassy records.

     

    Category
    Locations
    Bureaus/Offices
    Recommendation Number
    1
    Closed Implemented

    Embassy Lomé should bring its grants program into compliance with Department standards.

    Recommendation Number
    2
    Closed Implemented

    Embassy Lomé should maintain the consular information on its website in accordance with Department standards.

    Recommendation Number
    3
    Open Resolved

    Embassy Lomé should resolve fraud referrals in accordance with Department standards.

    Recommendation Number
    4
    Closed Implemented

    Embassy Lomé should require that all accountable consular officers complete required training.

    Recommendation Number
    5
    Closed Implemented

    Embassy Lomé should conduct namechecks on members of the American Liaison Network in accordance with Department standards.

    Recommendation Number
    6
    Open Resolved

    Embassy Lomé should implement standard operating procedures for key human resources processes, including eligible family member employment, locally employed staff position management, recruitment, time and attendance, and conduct-related issues.

    Recommendation Number
    7
    Open Resolved

    Embassy Lomé, in coordination with the Bureau of Overseas Buildings Operations, should bring its safety, health, and environmental management program into compliance with Department standards.

    Recommendation Number
    8
    Closed Implemented

    Embassy Lomé, in coordination with the Bureau of Overseas Buildings Operations, should bring its fire protection program into compliance with Department standards.

    Recommendation Number
    9
    Closed Implemented

    Embassy Lomé should conduct spot checks of its expendable and nonexpendable property in accordance with Department standards.

    Recommendation Number
    10
    Open Resolved

    Embassy Lomé should comply with Department training standards on the use of powered industrial trucks, such as forklifts.

    Recommendation Number
    11
    Open Resolved

    Embassy Lomé should obtain authorization from the Bureau of Overseas Buildings Operations to use shipping containers for storage or remove them in accordance with Department standards.

    Recommendation Number
    12
    Open Resolved

    Embassy Lomé should bring its contracting officer’s representative program into compliance with Department standards.

    Recommendation Number
    13
    Open Resolved

    Embassy Lomé should implement a records management program that complies with Department standards.

    Recommendation Number
    14
    Closed Implemented

    Embassy Lomé should archive diplomatic notes in accordance with Department standards.