Inspection of Embassy Dar es Salaam, Tanzania

ISP-I-24-12
    Report Contents
    Unclassified
    Unclassified

    What OIG Inspected
    OIG inspected the executive direction, policy and program implementation, resource management, and information management operations of Embassy Dar es Salaam.

    What OIG Recommends
    OIG made 25 recommendations: 23 to Embassy Dar es Salaam, 1 to the Bureau of Global Health Security and Diplomacy, and 1 to the Bureau of International Narcotics and Law Enforcement Affairs. In its comments on the draft report, the Department concurred with 25 recommendations. OIG considers all 25 recommendations resolved. The Department’s response to each recommendation, and OIG’s reply, can be found in the Recommendations section of this report. The Department’s formal responses are reprinted in their entirety in Appendix B.

    What OIG Found

    • The Ambassador and Deputy Chief of Mission generally modeled the Department of State’s leadership and management principles, particularly related to communication and self-awareness.
    • The embassy’s American Center in Dar es Salaam did not comply with Department of State standards requiring open access to the public. 
    • Embassy Dar es Salaam had consular internal control deficiencies related to crisis preparedness, the fraud prevention program, immigrant visa petitions, the return of nonimmigrant visa documentation, and erroneously refused visa cases.
    • The embassy had several deficiencies related to the management of federal foreign assistance including not hiring the President’s Emergency Plan for AIDS Relief Country Coordinator in accordance with policy, missing required documentation in assistance files, and not conducting required joint evaluations.
    • Embassy Dar es Salaam had internal control issues related to facility management, general services, financial management, human resources, and the Health Unit.
    • The embassy had information management internal control deficiencies related to information technology configurations, firewalls on non-enterprise networks, account management procedures, and archival of records generated on non-government electronic messaging applications.
    Category
    Locations
    Bureaus/Offices
    Recommendation Number
    1
    Closed Implemented

    Embassy Dar es Salaam should comply with the Department’s Bureau of Educational and Cultural Affairs’ standards for open access to the embassy’s American Center.

    Recommendation Number
    2
    Open Resolved

    Embassy Dar es Salaam should comply with Department standards for consular crisis preparedness.

    Recommendation Number
    3
    Closed Implemented

    Embassy Dar es Salaam should conduct its fraud prevention program in accordance with Department standards.

    Recommendation Number
    4
    Open Resolved

    Embassy Dar es Salaam should process family-based immigrant visa petitions in accordance with Department standards.

    Recommendation Number
    5
    Open Resolved

    Embassy Dar es Salaam should return immigrant visa documents in accordance with Department standards.

    Recommendation Number
    6
    Open Resolved

    Embassy Dar es Salaam should resolve erroneously refused nonimmigrant visa cases in accordance with Department standards.

    Recommendation Number
    7
    Closed Implemented

    The Bureau of Global Health Security and Diplomacy, in coordination with Embassy Dar es Salaam, should hire a U.S. President’s Emergency Plan for AIDS Relief Country Coordinator for Tanzania using a Civil Service limited noncareer appointment in accordance with current policy.

    Recommendation Number
    8
    Open Resolved

    Embassy Dar es Salaam should implement standard operating procedures for management of federal assistance awards to comply with Department standards.

    Recommendation Number
    9
    Open Resolved

    Embassy Dar es Salaam should implement a training program for staff responsible for managing federal assistance awards.

    Recommendation Number
    10
    Open Resolved

    The Bureau of International Narcotics and Law Enforcement Affairs, in coordination with Embassy Dar es Salaam, should conduct joint evaluation reviews with the government of Tanzania in accordance with the letter of agreement and memorandum of understanding.

    Recommendation Number
    11
    Open Resolved

    Embassy Dar es Salaam should bring its safety, health, and environmental management program into compliance with Department standards.

    Recommendation Number
    12
    Open Resolved

    Embassy Dar es Salaam should manage its facility management property in accordance with Department standards.

    Recommendation Number
    13
    Open Resolved

    Embassy Dar es Salaam should bring its fire protection program into compliance with Department standards.

    Recommendation Number
    14
    Open Resolved

    Embassy Dar es Salaam should comply with applicable Department overseas motor vehicle safety requirements for chauffeurs and incidental drivers under chief of mission authority.

    Recommendation Number
    15
    Open Resolved

    Embassy Dar es Salaam should bring its contracting officer’s representative program into compliance with Department standards.

    Recommendation Number
    16
    Closed Implemented

    Embassy Dar es Salaam, in coordination with the Bureau of Overseas Buildings Operations, should conduct a cost-benefit analysis and provide additional justification for how best to provide potable water for its workforce, in compliance with Department standards.

    Recommendation Number
    17
    Open Resolved

    Embassy Dar es Salaam should comply with Department standards when procuring items from the employee association.

    Recommendation Number
    18
    Open Resolved

    Embassy Dar es Salaam should comply with Department standards for reviewing the certifications of its alternate certifying officers.

    Recommendation Number
    19
    Closed Implemented

    Embassy Dar es Salaam should bring its cashier services into compliance with Department standards.

    Recommendation Number
    20
    Open Resolved

    Embassy Dar es Salaam should comply with Department standards for anti-nepotism reviews.

    Recommendation Number
    21
    Open Resolved

    Embassy Dar es Salaam should bring its Health Unit inventory management practices into compliance with Department standards.

    Recommendation Number
    22
    Open Resolved

    Embassy Dar es Salaam should enable port security on its Sensitive But Unclassified access switches in accordance with Department standards.

    Recommendation Number
    23
    Closed Implemented

    Embassy Dar es Salaam should install firewalls on its Type 2 Non-Enterprise Networks.

    Recommendation Number
    24
    Closed Implemented

    Embassy Dar es Salaam should implement a procedure for regularly reviewing user accounts on its Sensitive But Unclassified network.

    Recommendation Number
    25
    Closed Implemented

    Embassy Dar es Salaam should implement a procedure to confirm that all personnel using non-government electronic messaging applications for official business archive records generated on the applications in accordance with Department standards.