Recommendations

Department of State

U.S. Agency for Global Media

Department recommendations include 53 recommendations that are associated with the International Boundary Water Commission.
 
AUD-IT-23-29
  1. Recommendation Number
    1
    Closed Implemented

    Sensitive Information Redacted

  2. Recommendation Number
    2
    Open Resolved

    Sensitive Information Redacted

  3. Recommendation Number
    3
    Open Resolved

    Sensitive Information Redacted

  4. Recommendation Number
    4
    Open Resolved

    Sensitive Information Redacted

  5. Recommendation Number
    5
    Open Resolved

    Sensitive Information Redacted

  6. Recommendation Number
    6
    Open Resolved

    Sensitive Information Redacted

  7. Recommendation Number
    7
    Open Resolved

    Sensitive Information Redacted

  8. Recommendation Number
    8
    Open Resolved

    Sensitive Information Redacted

  9. Recommendation Number
    9
    Open Resolved

    Sensitive Information Redacted

  10. Recommendation Number
    10
    Open Resolved

    Sensitive Information Redacted

  11. Recommendation Number
    11
    Open Resolved

    Sensitive Information Redacted

  12. Recommendation Number
    12
    Open Resolved

    Sensitive Information Redacted

  13. Recommendation Number
    13
    Open Resolved Significant

    Sensitive Information Redacted

  14. Recommendation Number
    14
    Open Resolved Significant

    Sensitive Information Redacted

AUD-SI-23-27
  1. Recommendation Number
    1
    Closed Implemented

    OIG recommends that the Bureau of International Narcotics and Law Enforcement Affairs develop a coversheet for performance progress reports to ensure that reports are signed and certified by an authorized representative of the recipient organization and distribute it for use to the National Center for State Courts.

  2. Recommendation Number
    2
    Closed Implemented

    OIG recommends that the Bureau of International Narcotics and Law Enforcement Affairs, within 90 days of final report issuance, update the award files for the three awards reviewed for this audit to ensure that they contain all required documentation, such as SFs 425, SFs 270, Performance Progress Reports, Grants Officer Representative reports, and Negotiated Indirect Cost Rate Agreements.

  3. Recommendation Number
    3
    Closed Implemented Significant

    OIG recommends that the Bureau of International Narcotics and Law Enforcement Affairs develop and implement a plan to address the Grants Officer shortage in the Grants, Acquisition, Procurement, and Policy office.

  4. Recommendation Number
    4
    Closed Implemented

    OIG recommends that the Bureau of International Narcotics and Law Enforcement Affairs finalize the updated Grants Officer Representative (GOR) report template and distribute it for use. The updated GOR report template should include a field to populate the date that the GOR reviewed the Performance Progress Reports.

AUD-MERO-23-23
  1. Recommendation Number
    1
    Open Resolved Significant

    OIG recommends that the Special Immigrant Visa (SIV) Senior Coordinating Official, in coordination with the Bureau of Consular Affairs and the Joint Executive Office for the Bureau of Near Eastern Affairs and the Bureau of South and Central Asian Affairs, develop and implement a strategic performance management approach to improve the outcomes of the Afghan SIV program, including establishing goals and measures of success to evaluate progress against those established goals.

ISP-I-23-18
  1. Recommendation Number
    1
    Closed Implemented

    Embassy Kyiv, in coordination with the Bureau of European and Eurasian Affairs, the Bureau of Budget and Planning, and the Office of Foreign Assistance, should update its Integrated Country Strategy.

ISP-I-23-18
  1. Recommendation Number
    1
    Closed Implemented

    Embassy Kyiv, in coordination with the Bureau of European and Eurasian Affairs, the Bureau of Budget and Planning, and the Office of Foreign Assistance, should update its Integrated Country Strategy.

ISP-I-23-22
  1. Recommendation Number
    1
    Closed Implemented

    Embassy Lomé should bring its grants program into compliance with Department standards.

  2. Recommendation Number
    2
    Closed Implemented

    Embassy Lomé should maintain the consular information on its website in accordance with Department standards.

  3. Recommendation Number
    3
    Open Resolved

    Embassy Lomé should resolve fraud referrals in accordance with Department standards.

  4. Recommendation Number
    4
    Closed Implemented

    Embassy Lomé should require that all accountable consular officers complete required training.

  5. Recommendation Number
    5
    Closed Implemented

    Embassy Lomé should conduct namechecks on members of the American Liaison Network in accordance with Department standards.

  6. Recommendation Number
    6
    Closed Implemented

    Embassy Lomé should implement standard operating procedures for key human resources processes, including eligible family member employment, locally employed staff position management, recruitment, time and attendance, and conduct-related issues.

  7. Recommendation Number
    7
    Closed Implemented

    Embassy Lomé, in coordination with the Bureau of Overseas Buildings Operations, should bring its safety, health, and environmental management program into compliance with Department standards.

  8. Recommendation Number
    8
    Closed Implemented

    Embassy Lomé, in coordination with the Bureau of Overseas Buildings Operations, should bring its fire protection program into compliance with Department standards.

  9. Recommendation Number
    9
    Closed Implemented

    Embassy Lomé should conduct spot checks of its expendable and nonexpendable property in accordance with Department standards.

  10. Recommendation Number
    10
    Open Resolved

    Embassy Lomé should comply with Department training standards on the use of powered industrial trucks, such as forklifts.

  11. Recommendation Number
    11
    Open Resolved

    Embassy Lomé should obtain authorization from the Bureau of Overseas Buildings Operations to use shipping containers for storage or remove them in accordance with Department standards.

  12. Recommendation Number
    12
    Open Resolved

    Embassy Lomé should bring its contracting officer’s representative program into compliance with Department standards.

  13. Recommendation Number
    13
    Closed Implemented

    Embassy Lomé should implement a records management program that complies with Department standards.

  14. Recommendation Number
    14
    Closed Implemented

    Embassy Lomé should archive diplomatic notes in accordance with Department standards.

AUD-CGI-23-20
  1. Recommendation Number
    1
    Open Resolved

    OIG recommends that the Bureau of Consular Affairs (CA), in coordination with the Bureau of Budget and Planning, develop and implement a risk-based methodology to select programs for evaluation. CA should include the amount of funds invested and the risk to its portfolio as factors considered in the methodology.

  2. Recommendation Number
    2
    Open Resolved

    OIG recommends that the Bureau of Consular Affairs, in coordination with the Bureau of Information Resource Management, develop and implement a process to annually ensure that all IT projects related to the Consular Systems Modernization program are registered in the Integrated Management, Analytics, and Technology Resource for Information Exchange system, in accordance with 5 Foreign Affairs Manual 611.

  3. Recommendation Number
    3
    Open Resolved

    OIG recommends that the Bureau of Budget and Planning update 18 Foreign Affairs Manual 300 to specify which requirements (including what documentation is required) apply to Department of State bureaus and offices using Agile (or Agile-related) program or project management methodologies.

  4. Recommendation Number
    4
    Open Resolved

    OIG recommends that the Bureau of Consular Affairs, in coordination with the Bureau of Budget and Planning, map control gates for the program management methodology used for the Consular Systems Modernization program to the Department of State’s Managing State Projects guidance, as required by 5 Foreign Affairs Handbook-5 H-211.

  5. Recommendation Number
    5
    Open Resolved

    OIG recommends that the Bureau of Consular Affairs, in coordination with the Bureau of Budget and Planning, develop and implement a plan to create documentation required by Department of State program and project management guidance (including 18 Foreign Affairs Manual 300) for the overall Consular Systems Modernization program and discrete projects related to the program. This documentation would include, but not be limited to, a program monitoring plan, a logic model, and a situational analysis.

  6. Recommendation Number
    6
    Closed Implemented

    OIG recommends that the Bureau of Consular Affairs, in coordination with the Bureau of Budget and Planning, reassess the current program management methodology used to manage and monitor the Consular Systems Modernization program to determine whether it is the most effective option.

  7. Recommendation Number
    7
    Open Resolved

    OIG recommends that if, following implementation of Recommendation 6, the Bureau of Consular Affairs (CA) determines that its current program management methodology is not optimal, CA should develop and implement a plan of action, in coordination with the Bureau of Budget and Planning, to adopt a different program and project management methodology that aligns with Department of State program and project management guidance.

  8. Recommendation Number
    8
    Open Resolved

    OIG recommends that the Bureau of Consular Affairs, in coordination with the Bureau of Budget and Planning, perform an internal control gap analysis related to program and project management of the Consular Systems Modernization program to identify key controls that are needed to comply with Government Accountability Office requirements for maintaining a sufficient internal control environment.

  9. Recommendation Number
    9
    Open Resolved

    OIG recommends that the Bureau of Consular Affairs, in coordination with the Bureau of Information Resource Management, develop and implement a mechanism to track required IT governance reviews to ensure that all governance reviews of IT systems have been completed.

  10. Recommendation Number
    10
    Open Resolved

    OIG recommends that the Bureau of Consular Affairs, in coordination with the Bureau of Budget and Planning, develop and implement a process to periodically assess program and project management activities related to the Consular Systems Modernization program.

  11. Recommendation Number
    11
    Open Started

    OIG recommends that the Bureau of Consular Affairs, in coordination with the Bureau of Budget and Planning and the Bureau of Information Resource Management, develop and implement a process to annually verify that designated project managers assigned to the Consular Systems Modernization program meet qualification requirements specified in 5 Foreign Affairs Manual 623.2 and the “Federal IT Project Manager Guidance Matrix.”

  12. Recommendation Number
    12
    Open Started

    OIG recommends that if project managers as described in Recommendation 11 are identified as not meeting qualification requirements, the Bureau of Consular Affairs, in coordination with the Bureau of Budget and Planning and the Bureau of Information Resource Management, develop and implement a plan of action to provide training and guidance to the project managers so that they comply with 5 Foreign Affairs Manual 623.2 and the “Federal IT Project Manager Guidance Matrix.”

  13. Recommendation Number
    13
    Closed Implemented

    OIG recommends that the Under Secretary for Management establish and oversee a working group with officials from key Department of State bureaus, including the Bureau of Budget and Planning, the Bureau of Information Resource Management, and the Bureau of Administration, to assist the Bureau of Consular Affairs in executing the Consular Systems Modernization program and its efforts to modernize and consolidate consular legacy IT systems into a common technology framework.

  14. Recommendation Number
    14
    Closed Implemented $511,249

    OIG recommends that the Bureau of Administration, in coordination with the Bureau of Consular Affairs, take the following actions: (a) determine whether the questioned costs of $511,249, which were considered unsupported for 3 of 10 invoices selected for testing from Task Order 19AQMM18F3629, were supported and allowable, and (b) recover any costs determined to be unallowable, as shown in Table B.1.

  15. Recommendation Number
    15
    Closed Implemented $13,779,756

    OIG recommends that the Bureau of Administration, in coordination with the Bureau of Consular Affairs, take the following actions: (a) determine whether the questioned costs of $13,779,756, which were considered to be unsupported for the 10 invoices selected for testing from Task Order 19AQMM19F1686, were supported and allowable and (b) recover any costs determined to be unallowable, as shown in Table B.1.

  16. Recommendation Number
    16
    Open Resolved

    OIG recommends that the Bureau of Administration, in coordination with the Bureau of Consular Affairs, develop and implement bureau-specific procedures requiring CA’s assigned Contracting Officer’s Representatives to (a) maintain documentation of their invoice review that demonstrates that costs and supporting documentation were verified and (b) confirm that labor hours billed had supporting documentation that was sufficient to support the approval for payments.

  17. Recommendation Number
    17
    Open Resolved

    OIG recommends that the Bureau of Administration, in coordination with the Bureau of Consular Affairs, develop and implement procedures to ensure that the Contracting Officer’s Representatives (COR) administering contracts related to Consular Systems Modernization maintain files in the mandated eFiling module of the Integrated Logistics Management System in accordance with 14 Foreign Affairs Handbook-2 H-142(b)(16)(b) and that the files include all required reports from contractors.

  18. Recommendation Number
    18
    Open Resolved

    OIG recommends that the Bureau of Administration, in coordination with the Bureau of Consular Affairs, develop and implement guidance related to the proper use and development of cost-plus-award-fee contractor performance reports.

  19. Recommendation Number
    19
    Open Resolved

    OIG recommends that the Bureau of Administration, in coordination with the Bureau of Consular Affairs, develop and implement procedures to ensure that Contracting Officer’s Representatives who oversee Consular Systems Modernization program task orders complete and submit reports in the Contractor Performance Assessment Reporting System within the required 120 days.

  20. Recommendation Number
    20
    Closed Implemented

    OIG recommends that the Bureau of Consular Affairs update the Consular Systems and Technology Procurement Guide to add requirements for acquisition planning, including the contents of written acquisition plans, as specified in Federal Acquisition Regulation 7.103 and 7.105.

ISP-I-23-19
  1. Recommendation Number
    1
    Closed Implemented

    Embassy Chisinau should comply with the requirements for bilateral progress reviews of the International Narcotics and Law Enforcement programming in the 2001 Letter of Agreement between the United States and Moldova and any amendments.

  2. Recommendation Number
    2
    Closed Implemented

    Embassy Chisinau should install signage at the Consular Section’s entrance with all information required in Department guidance.

  3. Recommendation Number
    3
    Closed Implemented

    Embassy Chisinau should close out procurement files in accordance with Department standards.

  4. Recommendation Number
    4
    Closed Implemented

    Embassy Chisinau should use standard time and attendance forms or seek approval for locally created forms in accordance with Department standards.

  5. Recommendation Number
    5
    Closed Implemented

    Embassy Chisinau should require the embassy employee association board to conduct its oversight responsibilities in accordance with Department standards.

  6. Recommendation Number
    6
    Open Resolved

    The Bureau of Information Resource Management, in coordination with Embassy Chisinau, should remediate the network and telephone cabling issues at the embassy, in accordance with Department standards.

ISP-I-23-20
  1. Recommendation Number
    1
    Open Resolved

    Embassy Cotonou should comply with the requirements of the 2013 letter of agreement (and subsequent amendments) between the United States and Benin.

  2. Recommendation Number
    2
    Open Resolved

    Embassy Cotonou should comply with Department standards for consular crisis preparedness.

  3. Recommendation Number
    3
    Closed Implemented

    Embassy Cotonou should manage asylee files in accordance with Department guidance.

  4. Recommendation Number
    4
    Open Resolved

    Embassy Cotonou should update and reissue its motor vehicle policy to adhere to Department requirements for other authorized use of U.S. government vehicles.

  5. Recommendation Number
    5
    Open Resolved

    Embassy Cotonou should dispose of excess expendable property in accordance with Department guidelines.

  6. Recommendation Number
    6
    Closed Implemented

    Embassy Cotonou should manage its bulk fuel operations in accordance with Department standards and the embassy’s standard operating procedure on fuel ordering and delivery.

  7. Recommendation Number
    7
    Open Resolved

    Embassy Cotonou should operate its residential fire protection program in accordance with Department standards.

  8. Recommendation Number
    8
    Closed Implemented

    Embassy Cotonou should designate a qualified staff member to monitor the embassy’s contractor safety program in accordance with Department standards.

  9. Recommendation Number
    9
    Closed Implemented

    Embassy Cotonou, in coordination with the Bureau of Overseas Buildings Operations, should perform semi-annual inspections of the embassy’s mail screening facility in accordance with Department standards.

  10. Recommendation Number
    10
    Closed Implemented

    Embassy Cotonou should dispose of medications and controlled substances in accordance with Department standards.

  11. Recommendation Number
    11
    Closed Implemented

    Embassy Cotonou should maintain accurate inventory records of medications in accordance with Department guidelines.

  12. Recommendation Number
    12
    Open Resolved

    Embassy Cotonou should bring its records management program into compliance with Department standards.

AUD-FM-23-22
  1. Recommendation Number
    1
    Open Resolved

    OIG recommends that the Bureau of Administration develop and implement a process to improve oversight of posts’ Furniture and Appliance Pool program management activities. The process should include oversight controls that address Furniture and Appliance Pool data issues.

  2. Recommendation Number
    2
    Open Resolved

    OIG recommends that the Bureau of Administration, in coordination with the Bureau of the Comptroller and Global Financial Services, develop and implement oversight controls to prevent overseas posts from maintaining Furniture and Appliance Pool program assets in ineligible locations. The oversight controls should include a plan of action to consult with the Bureau of Overseas Buildings Operations when necessary.

  3. Recommendation Number
    3
    Open Resolved

    OIG recommends that the Bureau of Administration, in coordination with the Bureau of the Comptroller and Global Financial Services and the Foreign Service Institute, enhance current Furniture and Appliance Pool program training to provide detailed guidance on asset classification; asset lifecycles; asset replacement dates; spending plans; furniture and appliance pool eligible and ineligible assets; maintenance of the furniture, furnishings, appliances, and equipment listing; and data, asset, and financial management.

  4. Recommendation Number
    4
    Open Resolved

    OIG recommends that the Bureau of Administration, in coordination with the Bureau of the Comptroller and Global Financial Services and the Foreign Service Institute, annually disseminate information to all personnel with Furniture and Appliance Pool program responsibilities at overseas posts regarding the availability of and expectation to complete furniture and appliance pool-specific training developed in response to Recommendation 3.

  5. Recommendation Number
    5
    Open Resolved

    OIG recommends that the Bureau of Administration, in coordination with the Bureau of the Comptroller and Global Financial Services, reevaluate existing policy requirements for furniture and appliance pool asset lifecycles and update policies and procedures with clarifying language related to adjusting furniture and appliance pool asset lifecycles from the standards specified.

  6. Recommendation Number
    6
    Open Resolved

    OIG recommends that the Bureau of Administration, in coordination with the Bureau of the Comptroller and Global Financial Services, develop and disseminate guidance that instructs overseas posts to periodically review and update the furniture, furnishings, appliances, and equipment listing in posts’ Furniture and Appliance Pool program policies.

  7. Recommendation Number
    7
    Closed Implemented

    OIG recommends that the Bureau of the Comptroller and Global Financial Services revise Furniture and Appliance Pool (FAP) program policy to clarify the requirement for overseas posts to maintain multi-year FAP program spending plans.

  8. Recommendation Number
    8
    Closed Implemented

    OIG recommends that the Bureau of the Comptroller and Global Financial Services update policies and procedures for retaining overseas posts’ Furniture and Appliance Pool program fee-related records so the information is readily available and accessible upon request for a period of time specified in the guidance.

  9. Recommendation Number
    9
    Open Resolved

    OIG recommends that the Bureau of Administration develop and implement controls within the Integrated Logistics Management System that require the use of mandated, minimum replacement standards for furniture and appliance pool asset lifecycles.

  10. Recommendation Number
    10
    Open Resolved

    OIG recommends that the Bureau of Administration implement controls within the Integrated Logistics Management System that ensure periodic updates to the replacement dates for furniture and appliance pool assets.

  11. Recommendation Number
    11
    Closed Implemented

    OIG recommends that the Bureau of the Comptroller and Global Financial Services develop and annually distribute to overseas posts guidance related to reconciling Furniture and Appliance Pool (FAP) program fee calculation worksheets to the furniture, furnishings, appliances, and equipment listings in posts’ FAP program policies and to the Foreign Affairs Handbook prior to submitting requests to change FAP program fees.

6609 recommendations in total

Last Updated:

Note: The information includes all open recommendations from reports that were issued October 1, 2014. Potential Monetary Benefits values are as stated in reports—subsequent Department and USAGM management decisions and actions may result in different values.

  1. Includes unclassified recommendations in unclassified reports; also includes unclassified recommendations in SBU reports that are publicly available.
  2. Includes SBU recommendations in SBU reports; also includes unclassified recommendations in SBU reports that are not publicly available.
  3. Includes classified recommendations in classified reports; also includes unclassified recommendations in classified reports.

Read more about report definitions.