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Department of State
U.S. Agency for Global Media
The Bureau of the Comptroller and Global Financial Services should take corrective action to address the deficiencies identified with regard to the Bangkok reemployed annuitant.
The Bureau of the Comptroller and Global Financial Services should implement appropriate internal controls to ensure that it is complying with hours of work ceilings, salary caps, and travel regulations surrounding the employment of reemployed annuitants.
Embassy Ankara should install outside signage at the public entrances of the three consular facilities at the embassy, Consulate General Istanbul, and Consulate Adana, providing consular information in accordance with Department standards.
Embassy Ankara, in coordination with the Bureau of Consular Affairs and the Bureau of Overseas Buildings Operations, should provide protection from the elements for consular applicants in accordance with Department standards.
Embassy Ankara, in coordination with the Bureau of Consular Affairs, should ensure appointments for U.S. citizen consular services are made available in Consulate Adana on a regular and predictable basis in accordance with Department standards.
Embassy Ankara should fulfill its support visit schedule in accordance with Mission Türkiye’s memorandum of understanding.
Embassy Ankara should submit the hardship differential survey for Consulate Adana in accordance with Department guidelines.
Embassy Ankara should manage its motor vehicle program in accordance with Department standards.
Embassy Ankara should bring its property management program in compliance with Department standards.
Embassy Ankara should bring the mission’s furniture and appliance pool program into compliance with Department standards.
Embassy Ankara should comply with Department training standards in the use of powered industrial trucks, such as forklifts, at Consulate General Istanbul.
Embassy Ankara should bring the mission’s contract administration program into compliance with Department standards.
Embassy Ankara should bring the mission’s purchase card program into compliance with Department guidelines.
Embassy Ankara should conduct acquisition planning in accordance with Department standards.
Embassy Ankara should require Consulate General Istanbul and Consulate Adana to conduct and document annual blanket purchase agreement reviews, in compliance with Department standards.
Embassy Ankara should require the local travel management center for Mission Türkiye to operate in accordance with Department guidelines.
Embassy Ankara should perform and document workplace hazard inspections of its high-risk workplaces in accordance with Department standards.
Embassy Ankara should complete post occupational safety and health officer certifications for all residential and non-residential properties in accordance with Department standards.
Embassy Ankara should request a mission-wide exception to Department fire standards in accordance with Department standards.
Embassy Ankara should implement and practice a confined space management program in accordance with Department standards.
Embassy Ankara should comply with all Department Motor Vehicle Safety Management program standards for chauffeurs and incidental drivers.
Embassy Ankara, in coordination with the Bureau of Overseas Buildings Operations, should request approval for the construction project at Consulate Adana in accordance with Department standards.
Embassy Ankara should update Mission Türkiye’s locally employed staff handbook in accordance with Department standards.
Embassy Ankara should implement a process to document and regularly update its human resources policies and standard operating procedures.
Embassy Ankara, in coordination with the Bureau of Global Talent Management, should update its local compensation plan to comply with government of Türkiye labor law in accordance with Department standards, and should only make payments for benefits contained within the plan.
Embassy Ankara should relocate the telecommunications demarcation point outside the information systems server room in Consulate General Istanbul, in accordance with Department standards.
Embassy Ankara should remove prohibited devices in Consulate General Istanbul in accordance with Department standards.
Embassy Ankara should cease using resources intended for official use to support residential internet services in accordance with Department standards.
Embassy Ankara should require information system administrators at the embassy, Consulate General Istanbul, and Consulate Adana to complete required information assurance training in accordance with Department standards.
OIG recommends that the Bureau of the Comptroller and Global Financial Services, in coordination with the Bureau of International Narcotics and Law Enforcement Affairs and the Office of Foreign Assistance, develop and implement a unique identifier for anti-corruption programs and activities and issue instructions to ensure consistent use by all Department of State bureaus and overseas posts. These instructions should include quality checks on data elements that are at increased risk of being reported incorrectly.
OIG recommends that the Bureau of Administration confirm that all bureaus have designated an official to review the MyGrants Post Award Activities function reports and that Grants Officers and Grants Officer Representatives are complying with oversight requirements.
OIG recommends that the Bureau of Democracy, Human Rights, and Labor implement the Department of State Managing for Results framework and Program Design and Performance Management Toolkit guidance for developing project goals, objectives, and performance indicators.
OIG recommends that the Bureau of International Narcotics and Law Enforcement Affairs implement the Department of State Managing for Results framework and Program Design and Performance Management Toolkit guidance for developing project goals, objectives, and performance indicators.
OIG recommends that the Deputy Secretary of State for Management and Resources, or another Department of State (Department) official with appropriate authority, designate an office, bureau, or individual with necessary knowledge, expertise, and resources the responsibility for developing a Department-wide anti-corruption strategy in accordance with 18 FAM 301.2-4(B). The strategy should clearly establish anti-corruption roles and responsibilities across the Department, define corruption, and frame the Department's efforts in the context of the United States Strategy on Countering Corruption goals and objectives.
Embassy Lusaka should monitor and document public diplomacy grants in accordance with Department standards.
Embassy Lusaka should implement a plan to increase nonimmigrant visa adjudication capacity and reduce interview appointment wait times.
Embassy Lusaka should comply with Department consular procedural requirements.
Embassy Lusaka should comply with Department standards for consular crisis preparedness.
Embassy Lusaka should monitor the Global Support Services program in accordance with Department standards.
Embassy Lusaka should conduct validation studies on issued nonimmigrant visas in accordance with Department standards.
Embassy Lusaka should record, track, and collect employee accounts receivable, in accordance with Department requirements.
Embassy Lusaka should bring its cashier operations into compliance with Department standards.
Embassy Lusaka should clear overdue travel advances, in accordance with Department guidelines, and put overdue travel advance funds of up to $24,770 to better use.
Embassy Lusaka should manage its fuel operations in accordance with Department standards.
Embassy Lusaka should bring its property management program into compliance with Department standards.
Embassy Lusaka should bring its furniture and appliance pool program into compliance with Department standards.
Embassy Lusaka should comply with Department requirements for managing the official vehicles in its motor pool.
Embassy Lusaka should bring its contracting officer’s representative program into compliance with Department standards.
Embassy Lusaka should close out procurement files in accordance with Department standards.
Embassy Lusaka should bring its safety, health, and environmental management program into compliance with Department standards.
Embassy Lusaka should bring its residential fire protection program into compliance with Department standards.
Embassy Lusaka should comply with the Department’s time and attendance requirements.
Embassy Lusaka should require the embassy employee association’s board of directors to conduct its oversight responsibilities in accordance with Department standards.
Embassy Lusaka should submit its hardship differential survey in accordance with Department guidelines.
Embassy Lusaka should register and obtain approval for its external network extensions in accordance with Department standards.
Embassy Lusaka should update and test the information technology contingency plans for its Sensitive But Unclassified and classified networks in accordance with Department standards.
Embassy Lusaka should implement a network account management procedure for regularly reviewing user accounts in accordance with Department standards.
Embassy Lusaka should implement a procedure to change the administrative passwords for its networked digital copiers, printers, and senders in accordance with Department standards.
Embassy Lusaka should configure and monitor its non-enterprise networks in accordance with Department standards.
Embassy Lusaka should complete all information systems security officer responsibilities in accordance with Department standards.
Embassy Lusaka should test the satellite phone and high frequency radio at the alternate command center monthly in accordance with Department standards.
Embassy Lusaka should account for all its emergency and evacuation radios and enter all radios into the Integrated Logistics Management Systems loanable property module in accordance with Department standards.
Embassy Lusaka should establish a Local Configuration Control Board in accordance with Department standards.
Embassy Lusaka should establish a method to seek repayment for unapproved telephone charges in accordance with Department standards.
Embassy Lusaka should verify paid monthly service charges for mobile phone lines and service inventories in accordance with Department standards.
Embassy Lusaka should bring its records management program into compliance with Department standards.
OIG recommends that the Secretary of State delegate responsibility for completion of U.S. Agency for International Development realignment efforts to the Deputy Secretary of State for Management and Resources (D-MR). After the sunset of the Assistance Transition Working Group on July 1, 2025, in accordance with Government Accountability Office key practices, D-MR should ensure that Department of State bureaus, offices, and overseas posts with realignment responsibilities have the appropriate resources and capacity to manage implementation processes.
OIG recommends that, following implementation of Recommendation 1, the Deputy Secretary of State for Management and Resources, in coordination with the Assistance Transition Working Group or other Department of State (Department) entities or individuals as appropriate, complete the implementation plan for realigning U.S. Agency for International Development functions. The implementation plan should account for decisions that have already been made, actions required beyond July 1, 2025, and the concurrent Department reorganization announced on April 22, 2025.
OIG recommends that the Under Secretary for Management, in consultation with the Deputy Secretary of State for Management and Resources and other stakeholders as appropriate, evaluate the Department of State’s (Department) workforce capacity and develop a strategic workforce plan for its reform efforts, including the realignment of U.S. Agency for International Development functions. The evaluation and strategic workforce plan should enable the Department to have “the right person with the right skills, in the right position at the right time” as described by the Office of Personnel Management.
OIG recommends that the Bureau of Administration develop and implement policies and procedures for aspects of the tender agreement process that do not have established requirements, such as promoting and expanding competition and negotiating rates, adding the required terms and conditions to tenders, evaluating whether bidding transportation service providers (TSP) have met all terms and conditions, and requesting to add or remove a TSP to or from a post’s list of preferred TSPs for participation in the International Through Government Bill of Lading program.
OIG recommends that the Bureau of Administration develop and implement policies and procedures for documenting justified exceptions to booking shipments using the preferred shipment method of International Through Government Bill of Lading, identifying key decision factors to select the appropriate shipment method, and evaluating shipments in line with those factors.
OIG recommends that the Bureau of Administration update the tender of service template for shipping and storage services with all terms and conditions required by the Federal Management Regulation and disseminate the updated template to post personnel.
OIG recommends that the Bureau of Administration develop and implement standardized training—for new and existing despatch agency personnel—that covers key decision factors and evaluation guidelines for determining the appropriate shipment method for personal effects.
Embassy Harare should monitor and document public diplomacy grants in accordance with Department standards.
Embassy Harare should implement a consular orientation and training program, in accordance with Department standards.
Embassy Harare should bring its Consular Section records management program into compliance with Department standards.
Embassy Harare should implement a written fraud prevention strategy and accompanying standard operating procedures in accordance with Department standards.
Embassy Harare should manage asylee records in accordance with Department guidance.
Embassy Harare should implement a process to coordinate its foreign assistance programming in accordance with Department guidelines.
Embassy Harare should update standard operating procedures to assist staff in managing federal assistance awards in accordance with Department guidelines.
Embassy Harare should manage federal assistance awards in accordance with Department guidelines.
Embassy Harare should bring its payroll for locally employed staff into compliance with Department standards and coordinate with the Bureau of the Comptroller and Global Financial Services to determine whether alternatives to cash payroll exist so funds used to pay for cash replenishment fees could be put to better use.
Embassy Harare should bring its time and attendance procedures into compliance with Department standards.
Embassy Harare should perform workplace hazard inspections of high-risk work areas in compliance with Department standards.
Embassy Harare should bring its fire protection program into compliance with Department standards.
Embassy Harare should bring its property management program into compliance with Department standards.
Embassy Harare should establish and implement a standard operating procedure for tracking and processing employee accounts receivables in accordance with Department requirements.
Embassy Harare should bring its cashiering operations into compliance with Department standards.
Embassy Harare should clear outstanding travel advances in accordance with Department standards and put overdue travel advance funds of up to $22,712 to better use.
Embassy Harare should bring its records management program into compliance with Department standards.
The Bureau of Economic and Business Affairs should implement standard operating procedures for planning and managing foreign assistance programs and federal assistance awards in accordance with Department standards.
The Bureau of Economic and Business Affairs should implement a training plan for staff responsible for planning and managing foreign assistance programs and federal assistance awards.
The Bureau of Economic and Business Affairs, in coordination with the Bureau of Administration, should bring its contract and contracting officer’s representative files into compliance with Department and federal guidance.
The Bureau of Economic and Business Affairs should require information systems security officers to perform their duties in accordance with Department standards.
The Bureau of Economic and Business Affairs should implement a records management program that complies with Department standards.
The Bureau of Economic and Business Affairs should implement knowledge management procedures for capturing, sharing, transferring, and retaining information related to its information management program.
Embassy Doha should bring visa advocacy and Consular Section access procedures into compliance with Department standards.
Embassy Doha should bring inventory audits of controlled consular supplies into compliance with Department standards.
Embassy Doha should perform regular reviews of locally employed staff contracting officers’ transactions, in accordance with Department standards.
Embassy Doha should bring its contracting officer’s representative program into compliance with Department standards.
Embassy Doha should enforce the requirement for vendors to register in the System for Award Management.
Embassy Doha should close out procurement files in accordance with Department standards.
Embassy Doha should bring its practices for procurement of cellular phone services into compliance with Department standards.
Embassy Doha, in coordination with the Bureau of the Comptroller and Global Financial Services, should implement a plan to bring its furniture and appliance pool into compliance with Department standards.
Embassy Doha, in coordination with the Bureau of Overseas Buildings Operations, should implement a standard operating procedure to identify potential landlord-provided costs of a personal nature, document those that may be recovered, and implement a plan, where appropriate, to recover the costs of landlord-provided services of a personal nature.
Embassy Doha should conduct a review of all structures on the embassy compound and ensure that they are reported in the Real Property Application.
Embassy Doha, in coordination with the Bureau of Global Talent Management, should update the embassy’s local compensation plan in accordance with Department standards.
Embassy Doha should update the locally employed staff handbook in accordance with Department standards.
Embassy Doha should require supervisors to approve locally employed staff requests for overtime in advance and maintain written documentation of prior approval with requests, in accordance with Department standards.
Embassy Doha should manage locally employed staff official personnel folders in accordance with Department standards.
Embassy Doha should manage representation funds in accordance with Department standards.
Embassy Doha should require all Diplomatic Technology staff to complete required information assurance training in accordance with Department standards.
Embassy Doha should implement a records management program that complies with Department standards.
Embassy Doha should complete a privacy impact and a risk assessment for its Doha Lebanon Evacuation application in accordance with Department standards.
Embassy Muscat should bring its public diplomacy grants into compliance with Department standards.
Embassy Muscat should bring the Consular Section’s workload management into compliance with Department standards.
Embassy Muscat, in coordination with the Bureau of Overseas Buildings Operations and Bureau of Consular Affairs, should bring the Consular Section’s physical space into compliance with Department standards.
Embassy Muscat should complete audits of controlled consular supplies in accordance with Department standards.
Embassy Muscat should reply to congressional correspondence in accordance with Department standards.
Embassy Muscat should comply with all Department Motor Vehicle Safety Management Program standards for incidental drivers under chief of mission authority.
Embassy Muscat should bring its contracting officer’s representative program into compliance with Department standards.
Embassy Muscat should enforce the requirement for vendors to register in the System for Award Management.
Embassy Muscat should close out procurement files in accordance with Department standards.
Embassy Muscat should manage its property in accordance with Department standards.
Embassy Muscat should bring its safety, health, and environmental management program into compliance with Department standards.
Embassy Muscat, in coordination with the Bureau of Overseas Buildings Operations, should determine if the purchase of bottled drinking water is necessary, in accordance with Department standards.
Embassy Muscat should require supervisors to approve staff requests for overtime in advance, in accordance with Department standards.
Embassy Muscat, in coordination with the Bureaus of Budget and Planning, the Comptroller and Global Financial Services, and Near Eastern Affairs, should reprogram additional Department-funded Diplomatic Technology positions to International Cooperative Administrative Support Services-funded positions in accordance with Department standards.
Embassy Muscat should implement a local configuration management protocol to comply with Department standards.
Embassy Muscat should bring telephone operations into compliance with Department standards.
Embassy Muscat should require all Diplomatic Technology staff to complete the required information assurance training in accordance with Department standards.
Embassy Muscat should implement an acquisition plan that is cost effective and efficient in accordance with Department standards.
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Note: The information includes all open recommendations from reports that were issued October 1, 2014. Potential Monetary Benefits values are as stated in reports—subsequent Department and USAGM management decisions and actions may result in different values.
