Recommendations

Department of State

U.S. Agency for Global Media

Department recommendations include 53 recommendations that are associated with the International Boundary Water Commission.
 
ISP-I-24-07
  1. Recommendation Number
    1
    Open Resolved

    The American Institute in Taiwan-Taipei, in coordination with the Office of Policy, Planning and Resources of the Under Secretary for Public Diplomacy and Public Affairs, should require the Public Diplomacy Section to fully implement the Public Diplomacy Staffing Initiative.

  2. Recommendation Number
    2
    Open Resolved

    The American Institute in Taiwan-Taipei should require all grants officers and grants officer representatives to follow existing grants administration standard operating procedures.

  3. Recommendation Number
    3
    Closed Implemented

    The American Institute in Taiwan-Taipei, in coordination with the Bureau of Educational and Cultural Affairs, should implement a plan for the American Center to conform to the bureau’s American Spaces standards.

  4. Recommendation Number
    4
    Closed Implemented

    The American Institute in Taiwan-Taipei should comply with Department guidance on passport adjudication.

  5. Recommendation Number
    5
    Closed Implemented

    The American Institute in Taiwan-Taipei should resolve passport services in accordance with Department guidance.

  6. Recommendation Number
    6
    Open Resolved

    The American Institute in Taiwan-Taipei should manage its immigrant visa records in accordance with Department guidance.

  7. Recommendation Number
    7
    Closed Implemented

    The American Institute in Taiwan-Taipei should complete required visa validation studies, in accordance with Department guidelines.

  8. Recommendation Number
    8
    Open Resolved

    The American Institute in Taiwan-Taipei, in coordination with the American Institute in Taiwan, Washington Headquarters, should implement a process to formally request and document approvals for exceptions to Department policy, as required by the contract.

  9. Recommendation Number
    9
    Closed Implemented

    The American Institute in Taiwan-Taipei should revise its motor vehicle policy to comply with Department standards on other authorized use of official vehicles.

  10. Recommendation Number
    10
    Closed Implemented

    The American Institute in Taiwan-Taipei should enforce driver safety requirements for all chauffeurs and incidental operators under chief of mission authority in accordance with Department guidelines.

  11. Recommendation Number
    11
    Closed Implemented

    The American Institute in Taiwan-Taipei, in coordination with the Bureau of Overseas Buildings Operations, should evaluate all residential properties for seismic risk in accordance with Department standards.

  12. Recommendation Number
    12
    Open Resolved

    The American Institute in Taiwan-Taipei, in coordination with the Bureau of Overseas Buildings Operations, should conduct the required annual review of the Japanese Guesthouse property to determine whether the property is economical to retain and if continued U.S. government ownership of the property is justified considering its current use.

  13. Recommendation Number
    13
    Open Resolved

    The American Institute in Taiwan-Taipei should bring its fire protection program into compliance with Department standards.

  14. Recommendation Number
    14
    Open Resolved

    The American Institute in Taiwan-Taipei should administer its facility management expendable supplies in accordance with Department standards.

  15. Recommendation Number
    15
    Open Resolved

    The Bureau of East Asian and Pacific Affairs, in coordination with the American Institute in Taiwan-Taipei, the American Institute in Taiwan, Washington Headquarters, the Bureau of the Comptroller and Global Financial Services, and the Bureau of Global Talent Management, should establish a working group to develop streamlined payroll processes that also automate the change in duty station of U.S. direct-hire staff when they transfer out of Taiwan.

  16. Recommendation Number
    16
    Open Resolved

    The American Institute in Taiwan, Washington Headquarters should update or negotiate new memoranda of agreement with all federal agencies on Taiwan in accordance with the contract.

  17. Recommendation Number
    17
    Open Resolved

    The American Institute in Taiwan-Taipei, in coordination with the Bureau of Global Talent Management, should bring its local compensation plan into compliance with Taiwan labor laws.

  18. Recommendation Number
    18
    Open Resolved

    The American Institute in Taiwan-Taipei should implement a records management program that complies with Department standards.

AUD-GEER-24-02
  1. Recommendation Number
    1
    Open Resolved Significant

    OIG recommends that the Bureau of Administration, in coordination with the Bureau of Overseas Buildings Operations, issue a directive (1) emphasizing the requirement to comply with Federal Acquisition Regulation 36.605(b), which states that access to information concerning the independent government cost estimate shall be limited to government personnel whose official duties require knowledge of the estimate and (2) underscoring accountability and identifying penalties for noncompliance.

  2. Recommendation Number
    2
    Open Resolved Significant

    OIG recommends that the Bureau of Overseas Buildings Operations develop, implement, and communicate a process to require documentation that comprehensive needs assessments are conducted, detailed options are discussed, and written justifications are made when deciding to construct major projects at overseas posts.

  3. Recommendation Number
    3
    Open Resolved Significant

    OIG recommends that the Bureau of Administration, in coordination with the Bureau of Overseas Buildings Operations, develop, implement, and communicate a process to ensure that new work that is not within the general scope of the contract or task order is treated as a new procurement, preventing out-of-scope modifications, as required by federal regulations and Department requirements.

  4. Recommendation Number
    4
    Open Resolved Significant

    OIG recommends that the Bureau of Administration, in coordination with the Bureau of Overseas Buildings Operations, issue a directive (1) emphasizing that acquisition planning and market research are completed and documented prior to initiating new projects at overseas posts, as required by federal regulations and Department of State requirements, and (2) underscoring accountability and identifying penalties for noncompliance.

  5. Recommendation Number
    5
    Open Resolved Significant

    OIG recommends that the Bureau of Administration, in coordination with the Bureau of Overseas Buildings Operations, issue a directive (1) emphasizing that the most highly qualified Architect/Engineering firm shall be selected, as required by public law, federal regulations, and Department of State requirements, and (2) underscoring accountability and identifying penalties for noncompliance.

  6. Recommendation Number
    6
    Open Started Significant

    OIG recommends that the Bureau of Overseas Buildings Operations develop, implement, and communicate a requirement to complete an Owner’s Project Requirements document that details the functional requirements of a project and the expectations of how it will be used and operated.

  7. Recommendation Number
    7
    Open Resolved Significant

    OIG recommends that the Bureau of Overseas Buildings Operations develop, implement, and communicate a process that ensures that reviews for all technical disciplines are completed and documented at all interim design submissions.

  8. Recommendation Number
    8
    Open Resolved Significant

    OIG recommends that the Bureau of Overseas Buildings Operations develop, implement, and communicate a process to (1) document a description of the design change, the necessity of the design change, the potential cost impact, the potential schedule impact, and management approvals when Department of State-initiated design changes require modification to the design contract and (2) ensure the Basis of Design includes all design changes.

  9. Recommendation Number
    9
    Open Resolved Significant

    OIG recommends that the Bureau of Overseas Buildings Operations develop, implement, and communicate a process requiring it to address significant design deficiencies in facilities when deficiencies are identified during construction rather than after the facilities have been constructed.

  10. Recommendation Number
    10
    Open Resolved Significant

    OIG recommends that the Bureau of Overseas Buildings Operations issue a directive (1) emphasizing Department of State policy that the commissioning process begins before the design phase and that the process continues until the expiration of the 1-year warranty period of the operations and maintenance phase and (2) underscoring accountability and identifying penalties for noncompliance.

  11. Recommendation Number
    11
    Open Resolved Significant

    OIG recommends that the Bureau of Overseas Buildings Operations (OBO) develop, implement, and communicate a process requiring responsible OBO officials to document specific and detailed reasons and associated risks, proportional to the level of specificity and detail in the commissioning testing results, if OBO disagrees with commissioning testing results.

  12. Recommendation Number
    12
    Open Resolved Significant

    OIG recommends that the Bureau of Overseas Buildings Operations (OBO) develop, implement, and communicate processes requiring responsible OBO officials to document specific and detailed reasons, proportional to the level of specificity detailed in the commissioning reports, if OBO disagrees with commissioning report recommendations. This process must include, at a minimum, written documentation of an assessment of the risks associated with dismissing commissioning report recommendations, a comprehensive plan to mitigate those risks, and management’s approval of these actions.

  13. Recommendation Number
    13
    Open Resolved Significant

    OIG recommends that the Bureau of Overseas Buildings Operations develop an action plan and budget for implementing recommendations to improve the performance and correct deficiencies of U.S. Embassy Baghdad, Iraq’s central power plant, as recommended in the technical study report by the Miller Hull Partnership, LLP, and Mason and Hanger, Inc. This action plan should include a timeline with milestones for implementation and should report progress to the Under Secretary of State for Management.

ISP-I-24-02
  1. Recommendation Number
    1
    Closed Implemented Significant

    The Bureau of International Narcotics and Law Enforcement Affairs should develop and implement new end-use monitoring standard operating procedures, or update existing procedures, for use in non-permissive conditions. The bureau should consult with the Bureau of Political-Military Affairs and the Bureau of International Security and Nonproliferation and, as practicable, seek to adopt common approaches where there are common items provided or recipients.

  2. Recommendation Number
    2
    Open Resolved Significant

    The Bureau of International Security and Nonproliferation should develop and implement new end-use monitoring standard operating procedures, or update existing procedures, for use in non-permissive conditions. The bureau should consult with the Bureau of Political-Military Affairs and the Bureau of International Narcotics and Law Enforcement Affairs and, as practicable, seek to adopt common approaches where there are common items provided or recipients.

  3. Recommendation Number
    3
    Closed Implemented Significant

    The Bureau of Political-Military Affairs should develop and implement new end-use monitoring standard operating procedures, or update existing procedures, for use in non-permissive conditions. The bureau should consult with the Bureau of International Narcotics and Law Enforcement Affairs and the Bureau of International Security and Nonproliferation and, as practicable, seek to adopt common approaches where there are common items provided or recipients.

  4. Recommendation Number
    4
    Open Resolved

    The Bureau of Political-Military Affairs should plan and conduct an evaluation of alternative end-use monitoring procedure pilots in Ukraine.

  5. Recommendation Number
    5
    Open Resolved

    The Bureau of International Narcotics and Law Enforcement Affairs should plan and conduct an evaluation of alternative end-use monitoring procedure pilots in Ukraine.

  6. Recommendation Number
    6
    Open Resolved

    The Bureau of International Security and Nonproliferation should determine whether to test alternative end-use monitoring procedure pilots in Ukraine and, if so, conduct an evaluation of them.

ESP-IB-23-04
  1. Recommendation Number
    1
    Closed Not Implemented

    The U.S. Agency for Global Media should modify the contracts identified by OIG to include the required whistleblower clause.

  2. Recommendation Number
    2
    Closed Implemented

    The U.S. Agency for Global Media should insert the clause in FAR 52.203-17 into all future contracts above the simplified acquisition threshold in accordance with Civilian Agency Acquisition Council guidance.

  3. Recommendation Number
    3
    Closed Implemented

    The U.S. Agency for Global Media should develop a mechanism to regularly communicate to USAGM grantees their responsibility to inform their employees of whistleblower protections and consider adding an explicit requirement to its four grantee agreements.

ESP-23-03
  1. Recommendation Number
    1
    Closed Implemented

    The Bureau of Administration, Office of the Procurement Executive, should coordinate with relevant bureaus to modify contracts identified by OIG to include the required whistleblower clause.

  2. Recommendation Number
    2
    Closed Implemented

    The Bureau of Administration, Office of the Procurement Executive, should issue an instruction to all contracting officers to insert the clause in FAR 52.203-17 into all future contracts above the simplified acquisition threshold in accordance with Department guidance.

  3. Recommendation Number
    3
    Closed Implemented

    The Bureau of Administration, Office of the Procurement Executive, should develop a mechanism to regularly communicate to Department of State grantees their responsibility to inform their employees of whistleblower protections.

AUD-SI-23-30
  1. Recommendation Number
    1
    Open Resolved Significant

    OIG recommends that the Bureau of Overseas Buildings Operations, in coordination with the Bureau of Diplomatic Security, (a) finalize and publish definitions and descriptions for temporary structures and related terminology, (b) update applicable policies and process documents, and (c) communicate this information to all Department of State employees who have responsibility for real property at overseas posts.

  2. Recommendation Number
    2
    Open Resolved

    OIG recommends that the Bureau of Overseas Buildings Operations (a) draft and publish guidance in the Foreign Affairs Manual requiring posts to request authorization and permits before changing the intended and permitted use of any structure and (b) communicate this information to all Department of State employees who have responsibility for real property at overseas posts.

  3. Recommendation Number
    3
    Open Resolved

    OIG recommends that the Bureau of Overseas Buildings Operations update the Real Property Application User Manual to (a) improve the guidance provided for data entry, including guidance related to standardization and streamlining of naming and categorization, and (b) include information related to structure type consistent with the definitions published in response to Recommendation 1.

  4. Recommendation Number
    4
    Open Resolved Significant

    OIG recommends that the Bureau of Overseas Buildings Operations, in coordination with the Bureau of Diplomatic Security (DS), develop and implement a process to periodically reconcile data between the Real Property Application and key DS databases, including the Published Waivers/Exceptions database, Deficiency Database, and Published Physical Security Surveys database.

  5. Recommendation Number
    5
    Open Resolved

    OIG recommends that the Bureau of Diplomatic Security strengthen its policies and procedures related to review, analysis, and quality control checks of physical security surveys to ensure that accurate identifying information is captured, and necessary follow-up actions are taken.

  6. Recommendation Number
    6
    Open Resolved

    OIG recommends that the Bureau of Diplomatic Security develop and implement a process to review and address notations in physical security surveys related to obtaining or updating a waiver or exception.

  7. Recommendation Number
    7
    Open Started

    OIG recommends that the Bureau of Overseas Buildings Operations develop and implement policies and procedures to request a certification from posts indicating that they do not have any unauthorized shipping containers.

  8. Recommendation Number
    8
    Open Resolved Significant

    OIG recommends that the Bureau of Diplomatic Security analyze the backlog of physical security surveys to determine factors inhibiting completion of the physical security surveys and, based on the analysis, develop and implement a plan of action to address and resolve the backlog of physical security surveys.

AUD-IT-23-31
  1. Recommendation Number
    1
    Open Resolved

    Sensitive Information Redacted

  2. Recommendation Number
    2
    Open Resolved

    Sensitive Information Redacted

  3. Recommendation Number
    3
    Open Resolved Significant

    Sensitive Information Redacted

  4. Recommendation Number
    4
    Open Resolved

    Sensitive Information Redacted

  5. Recommendation Number
    5
    Open Resolved

    Sensitive Information Redacted

  6. Recommendation Number
    6
    Open Resolved Significant

    Sensitive Information Redacted

  7. Recommendation Number
    7
    Open Resolved

    Sensitive Information Redacted

  8. Recommendation Number
    8
    Open Resolved

    Sensitive Information Redacted

  9. Recommendation Number
    9
    Open Started

    Sensitive Information Redacted

  10. Recommendation Number
    10
    Closed Implemented

    Sensitive Information Redacted

  11. Recommendation Number
    11
    Open Started

    Sensitive Information Redacted

  12. Recommendation Number
    12
    Open Resolved

    Sensitive Information Redacted

  13. Recommendation Number
    13
    Open Resolved

    Sensitive Information Redacted

  14. Recommendation Number
    14
    Open Resolved

    Sensitive Information Redacted

  15. Recommendation Number
    15
    Open Resolved

    Sensitive Information Redacted

  16. Recommendation Number
    16
    Open Resolved

    Sensitive Information Redacted

  17. Recommendation Number
    17
    Open Resolved

    Sensitive Information Redacted

  18. Recommendation Number
    18
    Open Resolved

    Sensitive Information Redacted

  19. Recommendation Number
    19
    Open Resolved Significant

    Sensitive Information Redacted

AUD-IT-IB-23-32
  1. Recommendation Number
    1
    Open Resolved

    Sensitive Information Redacted

  2. Recommendation Number
    2
    Open Resolved

    Sensitive Information Redacted

  3. Recommendation Number
    3
    Open Resolved

    Sensitive Information Redacted

  4. Recommendation Number
    4
    Open Resolved

    Sensitive Information Redacted

  5. Recommendation Number
    5
    Open Resolved

    Sensitive Information Redacted

  6. Recommendation Number
    6
    Open Resolved

    Sensitive Information Redacted

  7. Recommendation Number
    7
    Open Resolved

    Sensitive Information Redacted

  8. Recommendation Number
    8
    Open Resolved

    Sensitive Information Redacted

  9. Recommendation Number
    9
    Open Resolved

    Sensitive Information Redacted

  10. Recommendation Number
    10
    Open Resolved

    Sensitive Information Redacted

  11. Recommendation Number
    11
    Open Resolved

    Sensitive Information Redacted

AUD-SI-23-28
  1. Recommendation Number
    1
    Closed Implemented

    OIG recommends that the Bureau of Population, Refugees, and Migration review its refugee application quality control processes to identify gaps and develop and implement improvements to provide reasonable assurance that program objectives will be achieved.

  2. Recommendation Number
    2
    Closed Implemented

    OIG recommends that the Bureau of Population, Refugees, and Migration review its standard operating procedures to consolidate and clarify guidance related to prescreening refugee applicants and ensuring data consistency between START and the physical case file.

  3. Recommendation Number
    3
    Closed Implemented

    OIG recommends that the Bureau of Population, Refugees, and Migration collaborate with U.S. Citizenship and Immigration Services to evaluate steps in the standard operating procedures related to prescreening refugees and update those procedures as appropriate.

  4. Recommendation Number
    4
    Closed Implemented

    OIG recommends that the Bureau of Population, Refugees, and Migration review performance reporting guidance for award recipients and include additional instructions as appropriate in the performance report template to assist Resettlement Support Centers in capturing and accurately reporting performance data in accordance with Department requirements.

  5. Recommendation Number
    5
    Open Resolved $426,527

    OIG recommends that the Bureau of Population, Refugees, and Migration (a) determine whether the $426,527 in questioned costs related to International Rescue Committee’s cooperative agreement (SPRMCO22CA0007) for an office renovation contract and canvas bags, as detailed in Appendix B, are allowable and (b) recover any costs determined to be unallowable.

  6. Recommendation Number
    6
    Open Resolved $127,899

    OIG recommends that the Bureau of Population, Refugees, and Migration (a) determine whether the $127,899 in unsupported costs related to International Rescue Committee’s cooperative agreement (SPRMCO22CA0007) for the purchase of equipment, the renting of meeting rooms, and professional services contracts, as detailed in Appendix B, are supported and (b) recover any costs determined to be unsupported.

  7. Recommendation Number
    7
    Open Resolved $42,884

    OIG recommends that the Bureau of Population, Refugees, and Migration (a) determine whether the $42,884 in unsupported costs related to Church World Service’s cooperative agreement (SPRMCO22CA0005) for a security services contract, mechanical engineer consulting services contract, and lodging costs, as detailed in Appendix B, are supported and (b) recover all costs determined to be unsupported.

  8. Recommendation Number
    8
    Open Resolved

    OIG recommends that the Bureau of Population, Refugees, and Migration (a) determine whether all other payments made in the first, second, and fourth quarters of FY 2022 related to Church World Service’s cooperative agreement (SPRMCO22CA0005) for a security services contract and a mechanical engineer consulting services contract are supported and (b) recover all additional costs determined to be unsupported.

  9. Recommendation Number
    9
    Closed Implemented $39,094

    OIG recommends that the Bureau of Population, Refugees, and Migration (a) determine whether the $39,094 in unsupported costs related to International Catholic Migration Commission’s cooperative agreement (SPRMCO22CA0002) for consulting services contracts, as detailed in Appendix B, are supported and (b) recover any costs determined to be unsupported.

  10. Recommendation Number
    10
    Open Resolved $122,596

    OIG recommends that the Bureau of Population, Refugees, and Migration (a) determine whether the $122,596 in questioned costs related to International Catholic Migration Commission’s cooperative agreement (SPRMCO22CA0002) for a security contract, as detailed in Appendix B, are reasonable and (b) recover all costs determined to be unreasonable.

  11. Recommendation Number
    11
    Open Resolved

    OIG recommends that the Bureau of Population, Refugees, and Migration (a) review all contracts executed by International Catholic Migration Commission under award SPRMCO22CA0002 not already covered under this audit report to determine whether the costs associated with those contracts comply with Code of Federal Regulations requirements and (b) recover all costs determined to be unallowable.

  12. Recommendation Number
    12
    Closed Implemented

    OIG recommends that the Bureau of Population, Refugees, and Migration revise its standard operating procedures related to post-award monitoring as needed to require spot checks of vouchers.

  13. Recommendation Number
    13
    Open Resolved

    OIG recommends that the Bureau of Population, Refugees, and Migration develop and implement a communications strategy to inform current and future award recipients about the cost principles for award recipients outlined in the Code of Federal Regulations (C.F.R.), 2 C.F.R. Part 200 and 2 C.F.R. Part 600.

AUD-CGI-23-26
  1. Recommendation Number
    1
    Open Resolved Significant

    OIG recommends that the Bureau of Administration, in coordination with the Bureau of the Comptroller and Global Financial Services, develop and implement a process that can be used in response to an emergency situation at an overseas post to identify contracts that require termination or other contract administration actions.

  2. Recommendation Number
    2
    Open Resolved Significant

    OIG recommends that the Bureau of Administration develop and implement a contingency action plan that could be enacted to optimize Contracting Officers’ workload management during challenging periods, such as when a surge of contracts need to be terminated, suspended, or closed out.

  3. Recommendation Number
    3
    Open Resolved Significant

    OIG recommends that the Bureau of Administration develop and implement an effective tool to track the status of contracts from termination through closeout. At a minimum, the tool should identify the steps remaining to be completed in the termination and closeout process, including identifying overdue steps, and the time elapsed between key steps.

  4. Recommendation Number
    4
    Open Resolved Significant

    OIG recommends that the Bureau of Administration develop a plan to assess and take action to ensure Contracting Officers’ compliance with Department of State requirements regarding maintaining contract administration file documentation in eFiling.

  5. Recommendation Number
    5
    Open Resolved

    OIG recommends that the Bureau of Administration conduct a survey among Contracting Officers and Contracting Officer’s Representatives to identify issues related to the use of the mandated eFiling module and suggested improvements to the module, specifically pertaining to maintaining contract administration documentation.

  6. Recommendation Number
    6
    Open Resolved Significant

    Following implementation of Recommendation 5, OIG recommends that the Bureau of Administration (a) analyze the results of the survey to identify the factors hindering the use of eFiling to maintain contract administration documentation, including technical issues that need to be addressed and (b) develop and implement, if appropriate, a corrective action plan to increase the use of the mandated eFiling module.

  7. Recommendation Number
    7
    Open Resolved Significant

    OIG recommends that the Bureau of Administration update the Foreign Affairs Manual, Foreign Affairs Handbook, and supplemental procurement guidance to assist and support Contracting Officers in conducting contract terminations. At a minimum, the policies and procedures should include guidance detailing the contents of termination dockets, such as the type and extent of documentation to maintain; expected timelines for adding documents; and standardized methods for organizing and naming documents. The policy and procedures should also include helpful tools, such as a checklist of documents that are required to be maintained in the termination docket and a post-termination conference meeting template.

  8. Recommendation Number
    8
    Open Resolved Significant

    OIG recommends that the Bureau of Administration, in coordination with the Foreign Service Institute, modify contract administration training that is offered by the Department of State to include guidance on the contract termination process.

  9. Recommendation Number
    9
    Open Resolved

    Following implementation of Recommendations 7 and 8, OIG recommends that the Bureau of Administration develop a communication strategy and disseminate to procurement personnel the updates to policy, procedures, and training related to contract terminations to ensure awareness of contract termination process requirements, including documentation requirements.

  10. Recommendation Number
    10
    Open Resolved

    OIG recommends that the Bureau of Administration, within 45 days of issuance of this report, develop and implement a plan of action to address the contracts related to Afghanistan that are in the termination process to ensure prompt completion of the process and move contracts to closeout.

  11. Recommendation Number
    11
    Open Resolved

    OIG recommends that the Bureau of Administration, within 45 days of issuance of this report, develop and implement a plan of action to address the expired contracts related to Afghanistan that remain open.

  12. Recommendation Number
    12
    Open Resolved

    OIG recommends that the Bureau of Administration develop and implement a process to ensure that Contracting Officers comply with Federal Acquisition Regulation termination process requirements.

6609 recommendations in total

Last Updated:

Note: The information includes all open recommendations from reports that were issued October 1, 2014. Potential Monetary Benefits values are as stated in reports—subsequent Department and USAGM management decisions and actions may result in different values.

  1. Includes unclassified recommendations in unclassified reports; also includes unclassified recommendations in SBU reports that are publicly available.
  2. Includes SBU recommendations in SBU reports; also includes unclassified recommendations in SBU reports that are not publicly available.
  3. Includes classified recommendations in classified reports; also includes unclassified recommendations in classified reports.

Read more about report definitions.